Shipping policy

Last Updated: June 22, 2026

FromSkin Wholesale is committed to shipping orders accurately, efficiently, and securely to our wholesale partners across Canada and internationally.

This Shipping Policy applies to all wholesale purchases made through FromSkin.

Order Processing

Wholesale orders are typically processed within 2–5 business days after payment has been received and inventory has been confirmed.

Larger orders, pallet shipments, special-order products, or promotional periods may require additional processing time.

Orders are processed during regular business hours, Monday through Friday, excluding Canadian statutory holidays.

Inventory Availability

All orders are subject to product availability.

Although we make every effort to maintain accurate inventory levels, products may occasionally become unavailable due to manufacturer supply, inventory discrepancies, or high demand.

If any item in your order is unavailable, FromSkin may:

  • Ship available products immediately and backorder the remaining items;

  • Hold the shipment until inventory becomes available;

  • Offer an alternative product (with your approval); or

  • Refund unavailable items.

Shipping Methods

FromSkin selects the shipping carrier based on the destination, shipment size, delivery requirements, and service availability.

We work with trusted logistics providers, including but not limited to:

  • Canada Post

  • UPS

  • FedEx

  • Purolator

  • Freight carriers

  • Regional courier partners

Carrier selection is at FromSkin's discretion unless otherwise agreed in writing.

Shipping Charges

Shipping costs are calculated based on:

  • Order weight

  • Shipment dimensions

  • Delivery destination

  • Shipping method selected

  • Freight requirements

Shipping charges will be provided during checkout or confirmed before shipment for larger wholesale orders.

 

Delivery Estimates

Estimated delivery times are provided as a guideline only.

Delivery dates are not guaranteed and may vary due to:

  • Weather conditions

  • Customs clearance

  • Carrier delays

  • Public holidays

  • Transportation disruptions

  • Events beyond our reasonable control

FromSkin shall not be liable for delays caused by third-party shipping providers.

Split Shipments

To minimize delivery delays, FromSkin reserves the right to divide an order into multiple shipments when necessary.

Additional shipping charges will not be applied unless agreed upon in advance.

Inspection Upon Delivery

Customers are responsible for inspecting all shipments immediately upon receipt.

Any shortages, shipping damage, or incorrect products must be reported to FromSkin within 5 business days of delivery.

Claims submitted after this period may not be accepted.

When submitting a claim, please include:

  • Order number

  • Product details

  • Quantity affected

  • Clear photographs of the products, packaging, shipping carton, and shipping label

Risk of Loss

Ownership and risk of loss transfer to the customer once the shipment has been released to the shipping carrier.

Customers are responsible for filing shipping claims when requested by the carrier, with FromSkin providing reasonable assistance when applicable.

Failed Deliveries

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to:

  • Incorrect addresses

  • Refused deliveries

  • Failure to receive shipments

  • Unclaimed packages

may be subject to:

  • Additional shipping charges

  • Restocking fees (where applicable)

  • Return freight charges

Original shipping charges are non-refundable.

Taxes and Duties

Canadian sales taxes will be applied where required by law.

International customers are responsible for all applicable duties, taxes, customs charges, and import fees imposed by their destination country.

Force Majeure

FromSkin shall not be responsible for shipping delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Government actions

  • Customs delays

  • Labor disputes

  • Transportation interruptions

  • Public health emergencies

Contact Us

If you have questions regarding shipping, freight arrangements, or delivery, please contact:

FromSkin Wholesale

Operated by 1522055 B.C. LTD.

Unit 200 – 7404 King George Blvd

Surrey, British Columbia

Canada V3W 1N6

Email: fromskin79@gmail.com