Refund policy
At FromSkin, we strive to provide authentic, high-quality Korean beauty products to our wholesale partners. As wholesale orders are intended for business resale, our return policy differs from that of retail purchases.
Return Eligibility
Returns are accepted only for the following circumstances:
- Incorrect item(s) shipped by FromSkin
- Product(s) damaged during transit
- Verified manufacturing defects
- Missing item(s) from an order
To request a return or claim, you must contact us within 5 business days of receiving your shipment.
Claims submitted after this period may not be eligible for review.
Please email fromskin79@gmail.com with:
- Your order number
- Product name(s)
- Quantity affected
- A description of the issue
- Clear photographs of the product, packaging, shipping carton, and shipping label (when applicable)
Our Quality Assurance team will review each claim individually.
Non-Returnable Items
The following items are not eligible for return or refund:
- Change of mind
- Overstock or excess inventory
- Slow-moving products
- Customer purchasing error
- Opened, used, or damaged products not caused by manufacturing defects
- Sale, clearance, promotional, or discontinued items
- Gift cards
- Products damaged due to improper storage or handling after delivery
For hygiene and product safety reasons, cosmetic products that have been opened or used cannot be returned unless a verified manufacturing defect exists.
Return Authorization
Do not return products without prior written authorization.
All returns require a Return Merchandise Authorization (RMA) issued by FromSkin.
Unauthorized returns may be refused and returned to the sender at the customer's expense.
Approved returns should be shipped to:
FromSkin
Unit 200 – 7404 King George Blvd
Surrey, British Columbia
Canada V3W 1N6
Return Shipping
If FromSkin shipped the incorrect product or approves a claim for defective merchandise, we will provide instructions regarding the return shipment or replacement.
If a return is approved for any other reason, the customer is responsible for all return shipping costs, duties, taxes, and handling fees.
Original shipping charges are non-refundable once an order has been shipped.
Order Cancellations
Orders begin processing shortly after payment is received.
Once an order has entered processing or has been shipped, it cannot be cancelled.
FromSkin reserves the right to cancel any order due to inventory shortages, pricing errors, suspected fraud, or other unforeseen circumstances. If payment has already been received, a full refund will be issued for the cancelled portion of the order.
Damaged Shipments
Please inspect your shipment immediately upon delivery.
If the shipping carton appears damaged, we recommend:
- Taking photographs before opening the package.
- Keeping all original packaging materials.
- Reporting the damage to FromSkinwithin 5 business days.
Failure to report shipping damage within this timeframe may affect our ability to process your claim.
Refunds
Once your claim has been reviewed and approved, FromSkin may, at its sole discretion:
- Issue a full or partial refund;
- Provide replacement product(s);
- Issue store credit toward a future wholesale purchase.
Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your financial institution.
Contact Us
If you have any questions regarding returns or product claims, please contact:
FromSkin Wholesale Support
Email: fromskin79@gmail.com