FITIT FAQs
Your go-to guide for shopping at FITIT. Explore FAQs on shipping, returns, product authenticity, and everything you need to know about K-Beauty in Canada
Wholesale Accounts
Who can apply for a wholesale account?
FromSkin supplies qualified businesses, including beauty retailers, pharmacies, salons, spas, department stores, e-commerce businesses, and other approved commercial buyers.
How do I apply for a wholesale account?
Complete our Wholesale Application form. Our team will review your application and notify you once your account has been approved.
How long does approval take?
Most applications are reviewed within 1–3 business days.
Do you sell to individuals?
No. FromSkin is a wholesale distributor serving approved businesses only.
Products
Are your products authentic?
Yes. We source directly from brand owners and authorized manufacturers to ensure all products are genuine.
Are your products compliant with Canadian regulations?
Products supplied for the Canadian market are prepared to meet applicable Canadian cosmetic labeling and regulatory requirements.
Ordering
How do I place an order?
After your wholesale account has been approved, simply log in to your account to view wholesale pricing and place orders online.
Can I modify or cancel an order?
Orders may be modified before processing begins. Once processing has started, changes or cancellations may not be possible.
Pre-Ordering
How do I place a Pre-order?
Select the Pre-Order option under the product’s item options and add your desired quantity to your order.
How do I pay for shipping on a pre-order?
Use code FREIGHTDEFER at checkout to defer the shipping fee. Once your inventory arrives from Korea, the final shipping cost will be calculated and invoiced separately.
Returns
Can I return wholesale products?
Wholesale orders are generally considered final sale unless products arrive damaged, defective, or incorrect.
How do I report damaged products?
Please contact us within 5 business days of delivery with photographs of the products and packaging.
Can I return slow-selling inventory?
No. We cannot accept returns due to overstock, slow sales, or change of mind.
Business Support
Do you provide product images?
Yes. Approved wholesale partners may have access to marketing assets where available.
How can I contact FromSkin?
Email: fromskin79@gmail.com